Golden lotus

[Britboy69]

N/a

 

[Easylife]

Just back from the my regular spa,booked the appointement 4 days in advance for 45 mins and i asked for the room with the shower. checked in yesterday told cannot do 45mins only 30mins and that the shower room would not be available, on arrival i was told they had made the shower room availabe an moved the other client, i can understand that things change but when you book in advance it should be as agreed upon otherwise what is the point! The sesion was interupted and lacked any cohesion unlike my previos ones.
Good business practice is to establish a regular clientel through good service and solid performance from the team.
In my industry there is no time or room for errors on decisions that can cost thousands of dollars in revenue if not dealt with in the right way,even if that means upsetting some poeple.
I am dissapointed that the owner of this spa has lost track of how important the regulars are in the chase to increase volume. Through "special discount "pricing.
I am sure i wiill be looked upon as a " difficult customer" but i demand a lot from the poeple i deal with but i give back as much as i demand. I suceed were other fail as i set the bar to a higher standard.

I wish Anna much sucsess as she works hard ,but here business model needs some work.
We go to these places to be made special and get rid of our tension,when that is not there its time to look elsewhere.

Beware of the short sellers,

You expect too much from these spas, just book on the day you want to go, there is no such thing as an appointment with them, I learned to just call in on the same day I go.

 

[qinging]

Just back from the my regular spa,booked the appointement 4 days in advance for 45 mins and i asked for the room with the shower. checked in yesterday told cannot do 45mins only 30mins and that the shower room would not be available, on arrival i was told they had made the shower room availabe an moved the other client, i can understand that things change but when you book in advance it should be as agreed upon otherwise what is the point! The sesion was interupted and lacked any cohesion unlike my previos ones.
Good business practice is to establish a regular clientel through good service and solid performance from the team.
In my industry there is no time or room for errors on decisions that can cost thousands of dollars in revenue if not dealt with in the right way,even if that means upsetting some poeple.
I am dissapointed that the owner of this spa has lost track of how important the regulars are in the chase to increase volume. Through "special discount "pricing.
I am sure i wiill be looked upon as a " difficult customer" but i demand a lot from the poeple i deal with but i give back as much as i demand. I suceed were other fail as i set the bar to a higher standard.

I wish Anna much sucsess as she works hard ,but her business model needs some work.
We go to these places to be made special and get rid of our tension,when that is not there its time to look elsewhere.

Beware of the short sellers,

First through the door with money in hand wins in AMP world ....appointments are just window dressing.