LOL @ Alpha Care

[Scarecrow Man]

I guess they never learned to improve customer service...


I called last night and asked who was working (since the website
has no schedule). The receptionist quickly blurted out the names,
and when I asked to repeat once more, the receptionist told me
that I have to "Pay more attention, I can't be on the phone all day".


Suggestions for AC
1) If you have a schedule on your site, you'll get a lot less phone calls
2) If your receptionist spoke a bit slower, he/she wouldn't have to repeat.

 

[Freedom]

I found them to be rude and have no patients on Saturday nights especially. Last time I phoned the guy answers me with "buddy, 12 different ladies to choose from come on down", MY reply "100 different massage places to choose from so not coming down JACKASS!". Worked pretty good for me, ended up with Rebecca@Joesphines that night instead. Treat em as they treat you, but always be nice to the ladies.

 

[moniquebaby]

I like that one.

I phoned recently to see if Nikki was on schedule. I typically ask "who's on schedule please" if a schedule is not posted (same as I do with B&S). The response I got was "who do you want to see?". I asked for a roll-call even though I had in my mind a particular girl but the roll-call allows you to have a 2nd or 3rd choice if #1 isn't there. Why couldn't they answer my question as I asked it?

Anyway, thought it was rude. Ended up seeing Nikki another night and same great sessions and the room I was in was very clean with ceramic tiled floors.

 

[A Wolf at the Door.]

Alpha Care has been a rude, stinky shithole since the first day I walked in there six or more years ago. The first time I went along with their "go to the room and we'll send someone in" routine. Should never have gone back.

On a few occasions since then I have seen someone nice on their web page and tried again. Edured the forced selection process despite asking for someone in particular.

What a rotten attitude they have there. Never did stay and have gone on to spend tens of thousands of dollars elsehere.

 

[huggz]

Whenever I call AC I got horrible treatment and never a good bye after a click. If they can disrespect Goldberg like this they'll do it to anyone. Its because of this disrespectful attitude I find myself at B&S often. They need to all take a customer service course ..that includes some of the MPA as well.

 

[Drake]

why is this MP still in business, with such terrible customer service?

 

[Pompal 09.]

'Cause there's so many suckers out there who know nothing about massageplanet.net, and just go by the ads in the newspapers.

Place is awful, the owner treats the staff like his own private stable of **ores, and yet he makes money.

 

[celiajn6]

Alphacare was one of the early MPs to get a valid license as far as I recall, but the rudeness and arrogance of the owner as well as his "assistants" (a couple of whom looked and behaved like street-fighters) reached levels so intolerable, that I stopped going there more than two and half years ago. When I used to go there, some of the MPAs would complain bitterly about the ownership and the turnover rate was just too high. Every once in a while, I try to check if the situation has improved, but get a refresher on how not to be treated as a client. There were a few gems there - besides the famous Aussiegirl - like the Veronica (1998-99) and Samantha (1998), and at one time Ashley (currently still there) used to be superior MPAs with great attitude. But once the fungus and slime took hold of their carpets and showers, the management personnel themselves could do with some caustic soda and fume treatment.

 

[Keyshon B]

I can think of several reasons:

i) It is the quality of the service provided by the MPA inside the room that counts. Given the large number of staff and its
high turnover rate I would say the attitude of the MPA in
general is ok. The attitude of the receptionists at AC is actually inconsistent rather than bad. Jessica, Donna and all
of the other female receptionists were generally nice. The
male receptionists' attitude could vary both on the phone
and in the studio.

ii) Door fee is not cheap but reasonable given the
upgraded facilites.

iii) Costs of extras which is supposed to be equivalent to
B&S compare favourably with most spas and is
definitely more attractive than certain "classy"
but ridiculously expensive ones. Cheapie
customers can also take advantate of the posted-in-toilet
menu to talk the MPA into accepting a smaller tip.

 

[Kung Fu]

As a long-time AC customer and someone who knows about the massageplanet.net I found it perplexing that so many suckers would be willing to pay more for maybe slightly better
service by certain superstar MPAs so often raved
about here.

 

[Holbrook]

I'll have to agree with Oil&Gas about certain things like, the service
from the MPAs lure me back. It's just so many times, I don't want to
even step in the door, because of the shitty receptionists.

 

[ERIN R]

I would hope that they did not have any patients

 

[...Ashley]

I think it is also because they are almost like a 7/24 round the clock operation. It's definately NOT my first choice but when it comes to 2-3pm & buddy there wants a good stretch.......there are only that few out there.

 

[Carla M]

I have had a few friends work here and they all tell me the same thing too,brutal!The poor, unsuspecting tourists..............

 

[Walking by faith]

If the receptionists are the only thing that is holding people back from trying AC then to each his own.
I know going into AC that the people working the door are going to treat me disrespectfully but it doesnt even faze me because i know that i can still have a great session.
AC is rarely my first choice but it does provide me with a quick option late at night because it is so easy to get there from where i stay when i am in the city.
If more people tried AC during the daytime hours (10am-4pm) you would probably see two completely different sides of AC.
I have seen multiple threads attacking AC lately and most of it is true, however if you are willing to overlook some inconsistencies AC is useful as a second and third option.

 

[~JYP <3 Gail Kim]

Actually, I find the guys who answer the phone to be testy when asked questions over the phone but I find them easier going in person. Mind you there is no excuse for being rude to a potential customer. As mentioned before, I too get testy back at times and go somewhere else and that's my payback. Although once I do decide to go I have always chosen the lady I wanted, maybe at times I WISH I hadn't but other times (Pamela, Marilyn, Tina, Danielle, April, Vanessa, Selina, just to name a few successes I've had at AC) I've had a great time and top end was 120. One big mistake is to ask the receptions advice on who to take because I have never ended up with a good session when referred to a particular lady. They seem to just recommend the lady who seems the least busy on that night.

 

[-- Distinee]

Good day all,
Long time lurker First time poster.
I have found due to lack of fundage Alpha has been a bit of a mainstay sad to say. My own fault when I don't call to book.
I have had great sessions with Vannessa and Sheesh the Tall redhead, but crap session when I did a walk in and was with Tara.
How can someone be an SP when they freakin twiddle their thumbs( I am not kidding) when your playing? Your paying for a fantasy and I expect those that you pay it to, to play along.
There are many there like Claudia who I want to try out, but will book ahead and avoid taking chances. As you have all said a bit of an issue as the turnaround is drastic, but I guess it can be worth it.