You didn't read my review well. Don't make appointment. Just go sit at the chairs by front desk and chit chat with the receptionist Joanna and wait for the next one available. Joanna used to be the receptionist at E&M for 2 weeks. She is very pretty, very friendly but don't mess with her, the owner is her father. You will see girls coming in and out of the rooms once they are done. They have 8-9 girls duty on every day. Just let Joanna know which one you'd like to have. Quite simple.