Avoid This Place at All Costs!I am beyond frustrated and appalled by the sheer lack of professionalism and respect for people's time demonstrated by this organization. I made an appointment with Lisa and I called twice and texted to confirm.
I was told explicitly that Lisa would be available! However, when I showed up, not only was that person nowhere to be found, but the staff seemed completely oblivious to my appointment and utterly disinterested in helping me resolve the situation. When I arrived at the location, I was told she was no longer available. I had driven 2 hours from Mississauga through heavy traffic. They then tried to transfer me to another girl. The communication here is a joke, to say the least. How hard is it to let someone know if the person they are supposed to meet is unavailable?
Instead, I was left standing around like an idiot, waiting for a ghost. The receptionist looked at me like I was speaking a foreign language when I mentioned my appointment. There was no apology, no effort to find out what had gone wrong, just blank stares and a vague promise that "someone" might be able to help me eventually. How can a business run this way? I took time out of my day, rearranged my schedule, and drove all the way to this place, only to have my time completely wasted. Do these people not understand that time is valuable? Clearly, they have no concept of customer service or basic courtesy. I was left fuming in their lobby, with no answers and no resolution, for nearly an hour before I finally walked out in disgust.The level of incompetence here is staggering. What a complete joke.
This isn't just a minor inconvenienceโit's a glaring sign that this organization is not run properly. If they can't even manage simple communication or keep track of their appointments, how can they possibly be trusted to handle anything more complex? It's clear that they have no respect for their clients or their own commitments. This experience has left a sour taste in my mouth, and I would strongly advise anyone considering doing business here to think twice. In conclusion, this was an infuriating experience from start to finish. The utter lack of professionalism, communication, and respect for people's time is astounding. Save yourself the frustration and go somewhereโanywhereโelse. This place is a disaster, and they clearly don't care about their customers at all. Don't make the same mistake I did; steer clear of this place at all costs!
Last edited: