I have been there several times and I have had no issues...sometimes the customer and the provider don't click...I remember seeing a high end sp a few years ago that was highly recommended and we didn't click...terrible time and waste of money...although I did love her body and face...but it happens...when it happens to you it sucks...but move on and let it go...don't try to destroy the business...with so many choices just chalk it up to experience and move on...even a Ferrari breaks down sometimes....